Privacy Policy

1. Introduction

CopseWayCollective ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website copsewaycollective.sbs or engage with our yacht charter services.

By using our services, you agree to the data practices outlined in this policy. This policy aligns with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant Canadian privacy regulations.

2. Information We Collect

2.1 Personal Information

We gather personal information that you voluntarily share with us when you:

• Reserve a yacht charter
• Reach out through our website or by phone
• Subscribe to our newsletter
• Complete forms on our site
• Participate in surveys or promotions

This information may include:

• Name and contact details (email, phone, address)
• Payment details (processed securely via third-party providers)
• Charter preferences and requirements
• Emergency contact information
• Dietary restrictions or medical information (if provided)

2.2 Automatically Collected Information

When you browse our website, we automatically gather certain details about your device and usage:

• IP address and location data
• Browser type and version
• Pages viewed and time spent on the site
• Referring websites
• Device details (type, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance your experience on our site. These tools help us:

• Remember your preferences
• Analyze site usage and performance
• Deliver personalized content
• Improve our services

You can manage cookie preferences through your browser settings or our cookie consent banner.

3. How We Use Your Information

We utilize the information we collect for the following purposes:

• Service Delivery: To provide yacht charter services, process bookings, and communicate about your reservations
• Customer Support: To respond to inquiries and offer assistance
• Payment Processing: To process payments and handle billing
• Safety and Security: To ensure safe operations and prevent fraud
• Marketing: To send promotional materials and updates (with your consent)
• Website Improvement: To analyze usage and enhance site functionality
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. However, we may share it in the following situations:

4.1 Service Providers

We may disclose information to trusted third-party providers who assist with payment processing; website hosting and maintenance; email marketing; analytics and performance monitoring; and customer support.

4.2 Legal Requirements

We may reveal your information if required by law or in response to legal processes, court orders, emergencies, or investigations of potential fraud or illegal activities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, regular assessments, and staff training.

Nevertheless, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

6. Data Retention

We keep your personal information only as long as needed to fulfill the purposes for which it was collected or as required by law. Typical retention periods:

• Charter bookings: 7 years (tax/legal)
• Marketing communications: until unsubscribe/delete
• Website analytics: 26 months
• Customer support: 3 years from last interaction

7. Your Rights and Choices

You have rights including access, correction, deletion (as permitted by law), data portability, opting out of marketing, and managing cookies. To exercise these rights, please contact us using the details provided below.

8. Third-Party Services

8.1 Google Analytics

We use Google Analytics to assess site usage. You can opt out via the Google Analytics opt-out browser add-on.

8.2 Social Media

Our site may link to social platforms that have their own privacy policies.

8.3 Payment Processors

Payments are handled by PCI DSS-compliant third-party processors.

9. International Data Transfers

Your information may be transferred to and processed in countries other than United Kingdom. We apply appropriate safeguards in line with applicable privacy laws.

10. Children’s Privacy

Our services are not directed at individuals under 13, and we do not knowingly collect their information. If you believe a child has provided data, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. We will inform you by posting the revised policy, emailing registered users, or displaying a notice on our site. Continued use after the effective date constitutes acceptance.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please reach out to us:

13. Compliance with Google Ads User Consent Policy

We adhere to Google Ads user consent policies. You can adjust cookie and tracking preferences anytime through our cookie settings.